Article 1. | Definitions and Applicability

1. Wiggled's objective is: to offer Wiggled-marketed article(s) within the animal industry, in particular aimed at accessories, all this in the broadest sense.
   
   
2. In these terms and conditions, 'Customer' is understood to mean: the natural or legal person, whether or not acting in the performance of his profession or business, who uses the services of Wiggled.
   
   
3. In these terms and conditions, 'Agreement' is understood to mean: the legal relationship between Wiggled and the Customer, in the broadest sense.
   
   
4. The terms and conditions apply to all agreements concluded between the Customer and Wiggled whereby Wiggled offers services or supplies article(s).
   
   
5. In these Terms and Conditions, 'Service(s) or Item(s)' means: all item(s) and services supplied to the Customer by Wiggled and/or third parties engaged by it, as well as all other work performed by Wiggled for the benefit of the Customer, of whatever nature, performed in the context of an assignment, including work that is not performed at the express request of the Customer.
   
   
6. Deviations from the terms and conditions are only valid if expressly agreed in writing with Wiggled.
   
   
7. The applicability of purchase or other conditions of the Customer is expressly rejected, unless expressly agreed otherwise in writing.
   

Article 2. | Agreement & order

1. The Agreement is concluded the moment you place an order and Wiggled accepts this order. Wiggled will process the order after payment has been received. Wiggled is the sole owner of the item(s) until payment is received.
   
   
2. Once your order has been processed, you will receive an email confirmation that payment has been accepted and an email with the confirmation and details of your order.
   
   
3. All item(s) are partly handmade and may therefore differ slightly or show imperfections. Images and specifications are indicative. The description is sufficiently detailed to enable a proper assessment of the offer by the Customer. If Wiggled uses images, this is a true representation of the item(s) and/or services offered, but colors on an image may differ from reality. Obvious mistakes or errors in the offer do not bind Wiggled. If an item does not meet your expectations, you can return it (see article 6), but it cannot give rise to a claim or dissolution of the Agreement.
   
   
4. The offer is without obligation. Wiggled is entitled to change and adjust the offer.
   
   
5. We may not be able to accept your order if (a) an item you have ordered is out of stock, (b) your debit/credit card expires within 28 days of your date of purchase (c) we are unable to authorize your payment or (d) if we identify a product or pricing error. We reserve the right to decline any offer to purchase made by you at any time and in our sole discretion. If we are unable to fulfill your order after our order confirmation, we will contact you by email or telephone to notify you. See the return policy (article 6). If we cannot deliver an item, we will refund the amount.
   
   

Article 3. | Payment and payment methods

1. At Wiggled you can choose from the following secure payment methods: iDEAL, PayPal, Google Pay, Apple Pay, Shop Pay, Amazon Pay, Bancontact, UnionPay, GiroPay, Sofort, Maestro, Mastercard, VISA, Cartes Bancaires, American Express,EPS and KBC /CBC.
   
   
2. All amounts stated on the website and invoices are in euros and include VAT, but exclude shipping costs unless otherwise stated or agreed.
   
   
3. Wiggled has the right to rectify apparently incorrect entries in the quotation. Even if you have already ordered that item.
   
   
4. Credit card information such as credit card number, expiration date, etc., is automatically secured via an encrypted and secure system to the paymaster without Wiggled or others having access to this information. Even in the case of any refund, full credit card details are not visible. If you pay with Visa or Mastercard there is additional protection through special embracing methods (Verified by Visa or Mastercard Securecode).

Article 4. | Dispatch

1. Wiggled charges €4.95 shipping costs for orders within the Netherlands. Shipping within the Netherlands is carried out by PostNL.
   
   
2. The shipping time of Wiggled within the Netherlands depends on the order and stock. It takes approximately one (1) to three (3) business days for the order to be shipped. The delivery time is then between one (1) and five (5) working days. Wiggled always strives for a speedy delivery after payment of the Agreement. The delivery time cannot be seen as a deadline and it is not possible to submit a claim.
   
   
3. Wiggled charges €7.95 shipping costs for orders outside the Netherlands, but within Europe. Outside Europe, Wiggled charges €19.95 shipping costs and we use an adjusted shipping and delivery time.
   
   
4. If the delivery takes place in non-EU countries, the Customer may have to pay additional duties, taxes or surcharges to the responsible customs or tax authorities and/or banks. It is recommended that the Customer inquires about the details before placing the order with us.
   
   
5. The delivery of item(s) per shipment takes place at the delivery address specified by the Customer. If the Customer incurs additional costs due to the indication of a wrong delivery address or a wrong addressee or other circumstances that lead to the impossibility of delivery, these must be reimbursed by the Customer. The costs of sending the goods are excluded from this rule if the Customer has effectively exercised his right of withdrawal. Here it remains with the statutory regulation or the regulation of the seller.
   
   
6. The option to pick up an order is not offered.
   
   
7. Wiggled itself determines the method of packaging and transport.
   
   

Article 5. | Return

1. Of course we hope that you are satisfied with the order. If you have changed your mind or if the order does not meet expectations, you can easily return the order within thirty (30) days according to the conditions and instructions stated below. The reflection period starts on the day of receipt of the order by you or a representative designated by you in advance and made known to us. After the stated period, returns are no longer possible.
   
   
2. We request that you check the item(s) within 48 hours for damage, defects and correct numbers. For example, it is possible that the order was packaged incorrectly or that something happened during transport. In this case, please contact us directly by e-mail. Wiggled strives to respond to this as quickly as possible. If you inform us about transport damage after 48 hours, your right to warranty will lapse.
   
   
3. The returned item(s) must be in unused/undamaged condition so that it can be resold. Used items are not accepted as returns. The item(s) is considered 'used' if it is damaged, dirty or has visible signs of use, such as the imprint of the buckle.
   
   
4. A return form is included with the order as standard. We ask you to fill this in and send it with the return of the item(s), so that we can match the order with the return. Insufficient or unstamped shipments and shipments without a sender will be refused and/or not reimbursed by us.
   
5. You must be able to prove that the item(s) has been returned on time (within 30 days). We recommend that you use a trackable shipping method and keep proof of postage.
   
6. Pack the item(s) securely and securely to ensure that it is not damaged in transit. We recommend that you use the original packaging if possible. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with you.
   
7. Send your return shipment including the return form to the following return address. We cannot correspond with your return shipment without a return form with an order number.
   
   Return address:
   Wiggled
   10 john lane
   1135 TL Edam
   
   
8. We do not reimburse return costs, unless there is an error made by us.
   
   
9. Once we have received and checked the returned item(s), we will issue a refund. The amount will be refunded within 14 days via the original payment method. We will also refund the previously incurred shipping costs. If you used a gift card or voucher with the purchase, the original code will be reactivated within 14 days after receipt of your return.
   
   
10. Information about exchanging and the warranty on our items can be found in articles 6 and 7.
    
    

Article 6. | exchange

1. We understand that it is possible that an item(s) does not meet your expectations. Unfortunately, we are unable to offer an instant exchange service at this time. However, we would like to help you by answering questions so that you can make an informed decision when placing a new order. The costs for returning and possibly resending products are for your own account.
   
   

Article 7. | Complaints and warranty

1. Wiggled strives to make all customers happy with their purchase. If you have a complaint, please send an e-mail to returns@wiggled.nl with the order number, a description of the complaint and a picture of the situation. We strive to respond to your email and find a solution as quickly as possible. After the withdrawal period of thirty (30) days (article 5), Wiggled gives a warranty of 2 months on the quality of the product.
   
   
2. The warranty lapses if the item(s) has defects caused by incorrect use, is incomplete or if it has been used in a way for which the item(s) was not intended. If you or others have made or attempted changes to the item(s), the warranty will be void. Wiggled has the right to refuse the returned item(s).
   
   
3. Wiggled will offer a suitable alternative in consultation with the Customer. This concerns one of the following options: A replacement item, refund or discount on the (next) purchase.
   
   

Article 8. | Liability

1. The Customer is responsible for providing correct and representative data and information necessary for the performance of the Agreement. Wiggled is not liable for damage, including on the basis of an incorrect order, if the Customer has provided incorrect, unrepresentative or irrelevant information.
   
   
2. Although every effort is made to meet the delivery term, Wiggled is never liable for the consequences of exceeding the stated delivery term on the website, in the confirmation email or elsewhere. Exceeding the term does not entitle the Customer to cancel the item(s), or to refuse receipt or payment of the item(s), nor does Wiggle owe any compensation to the Customer.
   
   
3. Wiggled is not liable for errors or omissions of third parties engaged by it.
   
   
4. Wiggled is not liable for non-compliance or late fulfillment of the obligations arising from the Agreement, in case this is caused by force majeure as referred to in Article 13.
   
   
5. Wiggled is not liable for any damage or consequences arising from or related to improper or unauthorized use by the Customer. Wiggled is therefore also not liable for damage caused by the Customer.
   
   
6. If Wiggled is held liable, it will only be liable for direct damage, as described in Article 6:98 of the Dutch Civil Code, which has actually been incurred or suffered by the Customer due to a demonstrable failure of Wiggled's obligations with regard to its services. Wiggled is not liable for indirect damage and consequential damage.
   
   
7. Wiggled's liability is limited to the amount covered and paid out by the insurer. If the insurer does not pay out, or if Wiggled is not insured, the liability is limited to the amount paid by the Customer.

Article 9. | Force majeur

1. It is possible that there is force majeure, which is understood to mean: All external causes, beyond the control or fault of Wiggled. As a result, the timely, complete or correct fulfillment of the Agreement is no longer possible and Wiggled cannot therefore fulfill its obligations under this Agreement.
   
   
2. Force majeure, as referred to in the previous paragraph, also includes, but is not limited to: non-performance by a third party, illness of staff of Wiggled itself or a third party, a pandemic, exceptional weather conditions, natural disasters, floods, fire, riots , war or otherwise foreign unrest, strikes, serious disruptions in water and energy supplies or disruptions in Wiggled systems.
   
   
3. Wiggled can suspend its obligations towards the Customer during the period that the force majeure continues.
   
   
4. If the force majeure continues for more than 30 days, both parties are entitled to terminate the Agreement without judicial intervention. In such a case, Wiggled will proceed to refund any amounts paid, less all costs incurred by Wiggled in connection with the Agreement.

Article 10. | Hyperlink

1. The website may contain hyperlinks to websites of partners of Wiggled and other third parties. These hyperlinks are only provided for the convenience and information of you as a user. Wiggled is not responsible for these websites and the fact that Wiggled includes these hyperlinks does not mean that we endorse the content of those websites.
   
   

Article 11. | Copyright/Intellectual Property

1. All images, animations, videos, texts, scripts, concepts and photos and other items on the website are protected by Wiggled's Intellectual Property Rights. Translations, copies, adaptations, edits and/or changes of all or part of this website, in any form or by any means, are strictly prohibited. Unless prior written permission has been requested from Wiggled. Any violation may result in civil or criminal prosecution.
   
   

Article 12. | Privacy

1. Wiggled processes personal data of the Customer. Wiggled's cookie and privacy statement applies to the processing of personal data by Wiggled.

Article 13. | Identity of Wiggled

1. Wiggled is registered with the Chamber of Commerce under number 88988384 and bears VAT identification number NL86485893B0. Wiggled is located at Jonkerlaantje 10, 1135 TL in Edam.
   
   
2. Wiggled can be reached by e-mail at info@wiggled.nl .
   

Article 14. | Disputes

1. Dutch law applies exclusively to all legal relationships in agreements between Wiggled and the Customer to which these terms and conditions apply. Even if the Customer lives abroad.
   
   
2. The Vienna Sales Convention does not apply to the terms and conditions of Wiggled.
   
   
3. All disputes that may arise between Wiggled and the Customer will be settled by the competent court of the district of Amsterdam. Before a dispute is submitted to the court, Wiggled and the Customer will try to resolve this in mutual consultation.

Last updated: 8/12/2023